Consumer & Loyalty
How to increase customer retention and satisfaction? Move over discounts and rebates and try these tactics.
A great omnichannel customer experience is no longer a nice-to-have. Instead, it's a must-to-have because customers are increasingly spoiled for choice. Get to know what it is and unveil some interesting examples and strategies to make your customers happy.
Every organization, be it in any industry, benefits from enhancing their EX. Employee experience and customer experience share a direct association to revenue. Interacting with happy customers makes things more pleasant and validates the efforts your employees do for your company every day.
Read our blog to identify several ways to put your customer service at the top of the game in your industry and deliver great customer experience.
Customer service is just one small piece of the puzzle called customer journey, which drastically impacts the overall customer experience. In that sense, they aren’t just closely intertwined but share a deeply correlative existence.
Customer experience is the holistic impression that a customer has on a brand in every aspect of a buyer's journey. This impacts the bottom line of a brand, including revenue.
A customer loyalty program is a well-structured marketing strategy that a brand implements to get customers (associated with the program) to continue to use their products or services for added benefits in return.
To gain the loyalty of your customers, you may feel rewarding is your way out. However, if you start your reward point system with this notion, you are probably beginning on the wrong note.