Consumer & Loyalty

Omnichannel Customer Experience

Omnichannel Customer Experience: What it is and Why you Need it

A great omnichannel customer experience is no longer a nice-to-have. Instead, it's a must-to-have because customers are increasingly spoiled for choice. Get to know what it is and unveil some interesting examples and strategies to make your customers happy.

Neha Surana
Neha Surana
Consumer & Loyalty

Employee Experience and Customer Experience: The Association and How to Improve them with Rewards

Every organization, be it in any industry, benefits from enhancing their EX. Employee experience and customer experience share a direct association to revenue. Interacting with happy customers makes things more pleasant and validates the efforts your employees do for your company every day.

Prasad Dhamdhere
Prasad Dhamdhere
Consumer & Loyalty
How to Deliver a Great Customer Experience

How to Deliver Great Customer Experience to Grow your Bottomline?

Read our blog to identify several ways to put your customer service at the top of the game in your industry and deliver great customer experience.

Prasad Dhamdhere
Prasad Dhamdhere
Consumer & Loyalty
Customer Experience vs Customer Service

Customer Experience vs Customer Service: The Real Difference

Customer service is just one small piece of the puzzle called customer journey, which drastically impacts the overall customer experience. In that sense, they aren’t just closely intertwined but share a deeply correlative existence.

Prasad Dhamdhere
Prasad Dhamdhere
Consumer & Loyalty
customer experience

A Complete Guide to Customer Experience

Customer experience is the holistic impression that a customer has on a brand in every aspect of a buyer's journey. This impacts the bottom line of a brand, including revenue.

Prasad Dhamdhere
Prasad Dhamdhere
Consumer & Loyalty
Customer Loyalty Programs

A Comprehensive Guide to Customer Loyalty Programs

A customer loyalty program is a well-structured marketing strategy that a brand implements to get customers (associated with the program) to continue to use their products or services for added benefits in return.

Neha Surana
Neha Surana
Consumer & Loyalty
Point System for Customers

The Anatomy of an Ideal Reward Point System for Customers

To gain the loyalty of your customers, you may feel rewarding is your way out. However, if you start your reward point system with this notion, you are probably beginning on the wrong note.

Manoj Agarwal
Manoj Agarwal
Consumer & Loyalty
Customer Incentive Programs

How to Setup Customer Incentive Programs: A Beginner’s Guide

Nothing feels more ‘right’ than gaining more and more (and more) customers, right? Well, a well-planned customer incentive program can help you achieve precisely that!

Mohit Bansal
Mohit Bansal
Consumer & Loyalty