Help-desk support is one of the most stressful jobs in the world. Xoxoday announced its integration with Freshdesk which in turn will enable companies to engage and motivate their customer support agents with performance-based rewards.
Currently organizations using Freshdesk did not have the functionality to reward agents for their hard work. Through this integration, tech has made it possible to set milestone-based rewards.
This integration helps Customer Success/Support team to Motivate support agents through performance-based rewards.
Admins can set up awards based on specific objectives such as SLA adherence, ticket throughput and resolution times through a very easy to use and intuitive campaign design interface. This app allows the ability to define the set of eligible tickets through a multi-criteria filter so that the right behavior is awarded. example: High priority tickets closed on Mondays raised for products P1 and P2 etc . The app enables progressive awards through the use of milestones where the agents get higher awards as their performance improves.
This integration gives access to global catalogue of 2000+ brand vouchers, 3500+ global experiences and 10,000+ perks (these are meaningful savings over and above the accumulated points) for redemption purpose.
• It provides instant gratification for good work done and incentivizes the right behavior
of the agents.
• Agents feel motivated to deliver more.
• Plethora of reward options to choose from, from fine dining to adventure, health & wellness options etc.
• Increase Customer satisfaction score through faster closure of tickets.
• Provides companies a medium to recognize people behind the scenes.
• Rewards can be aligned to goals such as closing 100 tickets in a day.
Freshdesk Organisation Admins can enable the integration by logging in and navigating to Settings > Apps > Get more apps.
Xoxoday is listed in the Agent Productivity Category. It can be configured by signing up / logging into a Xoxoday account and then adding API Key to get the Xoxoday app added to the Freshdesk account.
Xoxoday app will now be available on the tickets page for all your agents.
Please refer to the app marketplace page here for more details.
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a) Enter Your Company Name.
b) Your company email address.
a) Verify your email by entering the OTP.
a) Set a password.
b) Create a unique URL for your company store.
a) Enter your company Tax ID.
b) Enter the currency for the Plum Store to be used for transactions.
c) Enter Billing address.
Now you are successfully registered with Xoxoday Plum.
a) Sign-in use your existing user ID and password. (Note: Use a Xoxoday account that has admin privileges with access to Xoxoday admin dashboard. If you are not an admin user on Xoxoday, you will not be able to use the Xoxoday app.)
b) Authorize your account for seamless data sync.
Now you are successfully registered with Xoxoday Plum.
1. Log in to your Freshdesk account
2. Click on your Profile Picture on the top right and select “Profile Settings”
3. In the sidebar on the right, you will find the API Key
4. Copy-paste this as required to authenticate third-party solutions and click on Save.
5. After entering the API key, the app will be successfully installed with your Freshdesk Account.
6. Xoxoday app will now be available on the Ticket pages for all Freshdesk users.
The recharged amount will now be reflected on the Freshdesk extension.
Click on Save to successfully create the Reward campaign.
Start rewarding your agents!