‘Whatever’ polled as the most annoying word by 34% of Americans in 2019. And the chances that you have said or maybe heard a similar annoying word in your workplace too. If it’s true, then you need to prevent the spread of this culture or be prepared to face hardships in the future. The road to employee satisfaction begins where respect at work lies. Respect isn't appreciated because it sounds good at the workplace but because it is attached to the employee’s well-being and the company’s growth. So, let’s understand what respect means first.
Meaning of Respect in the Workplace
Respect in the workplace can be defined as:
a supervisor/co-worker having admiration in other’s qualities and behavior or vice-versa.
A co-worker treating another co-worker/supervisor well.
It has several meanings but has no exact definition.
Richard Branson says;
“Respect is how to treat anyone, not just those you want to impress."
Employee respect in the workplace must be independent of discrimination, i.e., regardless of age, designation, gender, color, location, etc. Either CEO of the company or janitor working there, both of them deserve to be respected. However, co-workers must not take it for granted. The leaders/workers need to be professional, polite, and respectful to be treated equally in exchange.
But does it really matter, you might be asking?
To see how far a respected workplace can take you and your company, we have drawn a few important points below.
Importance of Respect in the Workplace
We don’t notice respect until it’s absent. So, what happens when it’s absent? The workers may feel uncomfortable initially, but if it gets continued, they’ll feel stressed or might leave the company. Human resource engagement statistics state that 63% of employees tend to leave within two years if they don’t feel respected. It doesn’t end here. The extensive research of 20,000 worldwide employees (conducted by Christine Porath and Tony Schwartz, and HBR) proved that the higher the employer's given respect, the more will be the employee’s engagement.
A healthy work environment, where the employees’ efforts get addressed, fuels the motivation to perform best. 72% of employees rated 'respectful treatment' as a top-rated behavior for job satisfaction; in a survey conducted by the Society for Human Resource Management (SHRM).
2. Reduces Work Stress and Uplift the Workforce
A study, Workplace Stress: Impacts and Outcomes, by Chestnut Global Partners and SHRM, showed that disrespect is the major cause of stress among employees. However, respect can also uplift your workforce other than reducing work stress. Televerde, a B2B technology-focused marketing firm, experienced a compound annual growth rate of 8.5% in its last decades. One of the major reasons behind the success of the company (mainly staffed by female convicts, 425 out of 650) and Jim Hooker (CEO) was; He valued the imprisoned women (usually perceived as devaluing to society) by giving them an identity of Televerdians.
3. Leads to Knowledgeable Environment and Company’s Growth
Steve Jobs’ success, one of the inspirations to many CEOs, is often credited to his bad behavior with others. However, there’s so much behind the curtains. Edwin Catmull (Pixar’s co-founder), who worked with Steve Jobs for 26 years, says that Jobs’ greatest success came only after he changed from insensitive and impolite to empathetic.
Thus, a leader’s behavior decides workplace health and the company’s growth.
But, How Does a Respectful Work Environment look like?- Examples of showing respect in the workplace
People have different perspectives, and what incivility to one may be ordinary to another. Therefore, gauging respect at the workplace becomes hard for employers/supervisors and even co-workers. An unintentional disrespect becomes a habit if not addressed.
Treat employees with respect regardless of their religion, color, race, gender, location, physical/verbal/mental disabilities, age, or anything that sets them apart.
Active listening and consideration of others’ suggestions if useful.
Polite disagreement without demeaning others’ logic in meetings or personal discussions.
Constructive criticism and appreciation of others’ skills and dedication.
Acceptance of others' weaknesses and not demeaning them on its basis.
Handling disputes healthily.
Unbiased behavior in the workplace when it comes to promotions.
Encouraging the active participation of team members in meetings/discussions.
Prohibition of toxic acts such as taunts, harassment, bullying, bitching, name-calling, monopolizing, and belittling others in the workplace.
Use of formal greetings and polite words such as thanks and please in speech.
Persistence and Causes of Disrespect
The Stanford Professor Bob Sutton says that disrespectful behavior is contagious. He shared one of the incidents in his memo about a project executive. The executive confessed that he became forceful and furious with his co-workers to get things done, as that’s what he saw in his seniors. Hence, resolving the root cause of disrespect is more important than just adopting respectful behavior.
Here are the common causes of disrespect in the workplace:
Improper functioning of machines or system failure can lead to irritant behavior that becomes a cause of frustration among co-workers and disrespect in the workplace.
Personal reasons like anxiety, depression, insecurity, aggressiveness, etc., can also trigger outrage.
Mental disability, substance abuse, or even personality disorder can be the reasons in some cases of disrespect in the workplace.
Cultural or generational differences are also one of the reasons behind disrespectful behavior.
However, the behavior persists because of the following reasons:
Disrespectful behavior and unfavorable working environment are like chicken-and-egg. And the leadership of one leads to the rise of another. ISMP’s 2013 survey concluded that only a quarter of companies deal with disrespectful behavior.
Managers are likely to shield the worker’s toxic behavior if they are high revenue producers. And such incidents lead to the persistence of disrespect in the workplace.
Also, in some cases, the toxicity persists because the managers are incapable of handling the situation.
How to Practice Respect in the Workplace?
Practicing respect in the workplace boils down to two major steps; prevention and adoption. Let’s learn each of them in detail.
1. Prevention of Disrespectful Behavior
Here are a few ways to prevent toxicity in the workplace.
I. Shut the Disrespectful Behavior Quickly
As we discussed earlier, disrespect is contagious. It spreads from person to person. Thus, addressing the behavior becomes an immediate necessity. Ignorance will only flourish disrespect and create a toxic work environment. Moreover, the actions to make such behaviors intolerable indicate the employee’s importance at the workplace. Facebook is truly committed when it comes to the prevention of disrespectful behavior. Heidi Swartz, the company’s global head of employment law, states that we train employees that if a co-worker says “no” to go on a date with you, you don’t ask him/her again. However, “I’m busy” or “I can’t that night” are also considered as clear “no.”
II. Are You the Problem?
Your behavior, being a supervisor/team leader or CEO of the company, sets the example to teams and the entire workplace. As the human brain wired, it is hard to see ourselves committing the mistakes that we find inappropriate in others. Stanford University Professor Bob Sutton shared a story of a Silicon Valley CEO and how his team made him realize his poor behavior. The CEO used to insult the supervisors in meetings by comparing them to vegetables like you’re dumber than a head of lettuce.
The team paid him back smartly. One day the CEO came to a meeting, and he found lettuce heads instead of his team members at their places. A few heads had eyes, some were smiling, and some had sunglasses. Even the CEO found a lettuce head at his place. Later, the CEO accepted that he had been hard on his team when it came to the company’s growth and revenue. Also, he became mindful of his words.
III. Conduct Surveys & Feedback
Conduct surveys and feedback to know whether disrespectful behavior is breathing at your workplace. In 2019, a study found that black employees face 60% discrimination than white people in workplaces. Such incidents lead to stress and job dissatisfaction. The frequent feedback prevents disrespectful behavior and keeps the workplace healthy and in check.
2. Adoption of Respectful Behavior
Here’s how you can welcome respectful behavior at your workplace.
I. Frame a Respectful Workplace Policy
A respectful workplace policy helps the employees to know the limit of tolerance in the workplace. Also, framing a workplace policy will give them a sense of rework on themselves. Draw the list of unacceptable behaviors and the guidelines (to avoid the behavior) in the policy to enforce mutual respect in the workplace. You can even outline the inviting penalties if the misbehavior persists. Here’s Facebook’s policy on dealing with harassment for a reference.
Assemble the supervisors in discussion to craft the policy. You can even consider employees’ (former or current) feedback and weave them into the company’s processes to improvise. Heather Huhman (founder and president of Come Recommended) says that employee intervention is a sign of a respected workplace policy. She suggests that an HR policy must be fluid, and the supervisor must revisit the rules to see if they still make sense.
Huhman also says that, "if everyone wants to have a specific rule (for example, no dating in the workplace), it must be implemented".
II. Appreciate the Respectful Employees
Appreciation has a profound impact, not only on the individual getting appreciation but also on the people around him. Co-workers, who witness others getting appreciation, strive to be like others or even better. That’s a huge way to encourage respectful behavior in the workplace as it also excludes the idea of taking respect for granted.
It is true that when respect is present in the workplace, very least people admire it, and so a very few companies. But its absence can produce such consequences that can lead to a decline in the company’s growth, excellent talent, employee retention rate, and more. In a nutshell, the company starts sinking. Thus, keep an eye open to identify whether respect is in the workplace and take necessary measures to maintain it.
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