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Obsess with customer

Obsess with customer not your competition.

January 14, 2020
by
Manoj Agarwal
Insights

Obsess with customer

Mar 18, 2020
by
Manoj Agarwal
Obsess with customer | Xoxoday Blog

Humans always benchmark against competition. We try to keep up with the Jonases. Whether it's education, sports, business, art etc. While competition tracking and knowledge is important, one should not get obsessed with competition. Eg: While building products, if you keep chasing the competition features, you might end up building a similar product. But that does not help the customer at all as they suffer from the same problem they faced in the other product too. Many times your competition also is unaware of what is right or wrong. Hence, just imitating them or being fearful of them neither helps you nor the customer. Instead of obsessing with competition, obsess with your customers. The customer is your true north.

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