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Omnichannel Customer Experience: What it is and Why you Need it
A great omnichannel customer experience is no longer a nice-to-have. Instead, it's a must-to-have because customers are increasingly spoiled for choice. Get to know what it is and unveil some interesting examples and strategies to make your customers happy.
10 Effective Learner Engagement Strategies to Motivate Your Team to Reach Higher
Implementing learner engagement strategies is crucial. It drives excitement and makes your training programs or learning sessions effective. When applied appropriately, it increases the productivity and efficiency of employees.
Panduan Komprehensif untuk Promosi Konsumen
Consumer promotion is a marketing strategy designed to entice customers to buy more. The purpose of consumer sales promotion is twofold - to spread brand awareness in the market and build brand loyalty among current consumers and, consequently, to drive sales and conversions.
Employee Experience and Customer Experience: The Association and How to Improve them with Rewards
Every organization, be it in any industry, benefits from enhancing their EX. Employee experience and customer experience share a direct association to revenue. Interacting with happy customers makes things more pleasant and validates the efforts your employees do for your company every day.
How to Deliver Great Customer Experience to Grow your Bottomline?
Read our blog to identify several ways to put your customer service at the top of the game in your industry and deliver great customer experience.
Customer Experience vs Customer Service: The Real Difference
Customer service is just one small piece of the puzzle called customer journey, which drastically impacts the overall customer experience. In that sense, they aren’t just closely intertwined but share a deeply correlative existence.
A Complete Guide to Customer Experience
Customer experience is the holistic impression that a customer has on a brand in every aspect of a buyer's journey. This impacts the bottom line of a brand, including revenue.
Cara Membuat Program Rujukan Pelanggan yang Luar Biasa
How to curate a customer referral program that wins their hearts while you win their trust? The answer is finally out!
