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This blog will delve deep into the size of the reward catalogs that Giftbit and Plum offer. We will also be comparing them in aspects such as tech capability, the number of integrations they support, and the efficacy of the customer support they provide.
By simplifying the digital gifting process for firms, Plum makes rewards delightful for the end-users. By providing value to our patrons at every step, starting from defining behavior triggers to enabling action to make results happen, we inculcate a fundamental behavior change in the way folks do things.
Di sisi lain, Giftbit adalah platform pemberian hadiah online massal yang menyederhanakan pemberian hadiah dalam jumlah besar dan memungkinkan organisasi mengirim kartu hadiah melalui email dan API. Platform kami melayani banyak sekali kasus penggunaan untuk mewujudkan pertumbuhan yang digerakkan oleh pengguna dan penyelarasan pemangku kepentingan.
What makes Plum the Best Digital Gift Card Platform?
Sekarang mari kita bandingkan kedua solusi prabayar digital ini berdasarkan katalog hadiah, kemampuan penukaran hadiah, teknologi, opsi pembayaran, integrasi, dan banyak lagi.
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| Pertumbuhan yang digerakkan oleh pengguna | ||
| Program Rujukan | ✔ | ✔ |
| Kampanye Kontes Pemasaran | ✔ | ✖ |
| Program Loyalitas | ✔ | ✔ |
| Program Umpan Balik & Survei Pelanggan | ✔ | ✔ |
| Penyelarasan Pemangku Kepentingan | ||
| Penghargaan Karyawan | ✔ | ✔ |
| Pengembangan Penjualan | ✔ | ✖ |
| Pengembangan Mitra Saluran | ✔ | ✖ |
| Tim Kesuksesan Pelanggan | ✔ | ✖ |
| Tim Pengiriman E-commerce | ✔ | ✖ |
Plum not only covers more categories, but it is also a much more holistic and complete gift card solution when compared to Giftbit.
1. Katalog Hadiah Global
Dengan katalog hadiah yang menjangkau lebih dari 100 negara, 20+ kategori hadiah, 21.000+ pilihan dengan 4.000+ kartu hadiah, 2800+ voucher merek, donasi nirlaba, dan kartu tunai, pengguna memiliki banyak pilihan untuk dipilih. Kami juga memiliki 3000+ fasilitas, dan barang dagangan khusus dalam koleksi katalog kami.
Pengguna Etalase dapat menggunakan poin reward mereka di katalog global kami yang luas, termasuk kartu hadiah, pengalaman, kesehatan, langganan, dan fasilitas. Sekarang, pilih dari berbagai kategori termasuk otomotif, elektronik, kesehatan dan kebugaran, gaya hidup, dan dapatkan penawaran dan diskon eksklusif untuk pengguna Anda! Terdapat lebih dari 5000 pengalaman dan pilihan perjalanan pilihan di seluruh dunia untuk para penggemar perjalanan dan petualangan.
Penambahan baru pada Storefront pada kuartal mendatang termasuk fintech, merchandise, API kartu hadiah baru, inisiatif kesehatan, dan cashback. Staf juga akan dapat mengakses promosi konsumen seperti undian berhadiah, spin wheel, dll.
Giftbit, di sisi lain, berisi katalog kartu hadiah terbatas yang berfokus secara eksklusif pada pasar AS, Australia, dan Kanada.
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| 20+ Kategori Hadiah yang mencakup mode, langganan, pembelajaran, dll. | ✔ | ✖ |
| Pengalaman dan Pilihan Perjalanan yang Dikurasi di seluruh dunia | ✔ | ✖ |
| Rangkaian Kartu Hadiah | 4000+ | Jumlah kartu hadiah terbatas |
| Inisiatif Kesehatan* | ✔ | ✖ |
| Penukaran Hadiah Tanpa Batas | ✔ | Data tidak tersedia |
| Diskon dan Cashback | ✔ | ✔ |
| Barang Dagangan Konsumen | ✔ | ✖ |
| *akan hadir dalam 3-6 bulan ke depan pada tahun 2021 | ||
With a global catalog containing 21,000+ gift cards, experiences, perks, subscriptions, merchandise, wellness, & more, Plum outmatches Giftbit when it comes to the size of the reward catalog.
2. Kemampuan Penukaran & Distribusi Hadiah
For admins such as HRs, sales leaders, customer success heads, etc looking to distribute rewards seamlessly and on the go, Plum offers the ability to distribute rewards via multiple channels. Apt for distributing en masse, Rewards can be sent to users via reward points, reward codes, reward links, and QR codes* for staff to redeem in the Plum Storefront.
Xoxo points can be used by HR managers or CXOs of a company to distribute gifts and incentivize their employees, stakeholders, or channel partners. Points that were distributed can be used by the recipients on the Plum Storefront. These points are accumulated in the user account and they can redeem them as they deem fit.
Kode Xoxo adalah kode hadiah unik yang dapat dikirim secara individual atau massal ke pengguna akhir. Admin dapat membuat kode-kode ini dalam berbagai denominasi dan mata uang. Karyawan dapat menggunakan beberapa kode dalam satu kali pembelian/beberapa kali pembelian sesuai kenyamanan mereka.
Xoxo Link adalah tautan unik yang memungkinkan penerima memilih hadiah pilihan mereka dengan satu klik. Admin dapat mendistribusikan hadiah melalui email, SMS, dan kode QR. Organisasi hanya perlu membayar hadiah yang ditukarkan melalui tautan Xoxo.
Untuk Admin, Anda juga dapat menggunakan API untuk mengirim voucher hadiah merek dalam jumlah besar.
Plum provides much more channels for admins to distribute rewards and edges out Giftbit when it comes to distribution capabilities.
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| Tautan | ✔ | ✔ |
| Kode | ✔ | ✖ |
| Poin | ✔ | ✖ |
| ✔ | ✔ | |
| SMS | ✔ | ✖ |
| ✔ | ✖ | |
| API | ✔ | ✔ |
| Kode QR* | ✔ | ✖ |
| *akan hadir dalam 3-6 bulan ke depan pada tahun 2021 | ||
3. Pengalaman & Teknologi Platform
We use the latest technology stack with complete microservices architecture, security & compliances. The UI/UX of the product is seamless & aims to be the best in the industry. Plum is also DIY and self-serve enabled, provides advanced analytics for admins on reward usage, and allows custom branding. Built for the end-users, we provide new features and improvements every 45 days. You can rest assured, that we take your feedback seriously.
Analytics backed by intelligence enables the effectiveness of reward programs and ensures that each buck is accounted for. Admins can easily see sent, received, or redeemed reports, they can also view and track overall campaign performance to see exactly how Plum is impacting your end goal. It is powered with system-generated nudges based on data intelligence. Upcoming features include “People Analytics to benchmark and predict attrition”.
Customizations can easily be done with Plum. Companies can have custom brandings such as landing pages, and logos and use their email templates. Personalization of gift cards, greetings, images, and messages is possible for special occasions. It is also possible to create custom landing pages/URLs/Micro-sites. Packing and delivery services can also be branded.
Giftbit, di sisi lain, menawarkan kemampuan terbatas untuk menyesuaikan, tidak memiliki otomatisasi kampanye, dan memiliki fungsionalitas terbatas dalam hal analisis.
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| DIY dan layanan mandiri diaktifkan | ✔ | Mereka sangat bergantung pada API untuk berbagai macam kasus. |
| Pesanan Massal dan API | ✔ | ✔ |
| Kemampuan untuk mengekspor & mengimpor data dalam platform | ✔ | ✔ |
| Otomatisasi Kampanye & Hadiah | ✔ | ✖ |
| Halaman Arahan Khusus, templat, situs mikro, dan branding. | ✔ | ✖ |
| Pelaporan dan Analisis Tingkat Lanjut | ✔ | ✖ |
| Penukaran Hadiah tanpa Masuk | ✔ | ✖ |
4. Opsi Pembayaran
Kami mendukung mata uang untuk lebih dari 75 negara. Opsi pembayaran yang lebih banyak untuk pengguna Storefront mencakup opsi seperti Net Banking, Kartu Kredit/Debit, dan Dompet Digital. Transfer kawat juga dimungkinkan di berbagai wilayah.
Giftbit, di sisi lain, tidak mendukung banyak mata uang dan secara geografis terbatas pada pasar tertentu.
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| Dukungan Multi Mata Uang | ✔ | ✖ |
| Kemampuan Keuangan dan Isi Ulang untuk Admin | ✔ | ✔ |
5. Integrasi
Core to Plum's growth strategy, Integrations with third-party platforms, is where we want to improve the current ways of working with our technology. We are proud to have taken a leap in terms of the number of integrations we have for Plum. Integrate seamlessly with a wide range of CRMs, Survey Tools, Referral Marketing software, Customer Ticketing Tools, and E-Commerce Platforms.
You can also integrate Plum with HRMS platforms and make it a holistic employee reward solution.
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| Platform HRMS | ||
| Faktor Keberhasilan SAP | ✔ | ✖ |
| Orang Zoho | ✔ | ✖ |
| Darwinbox | ✔ | ✖ |
| Perangkat Lunak CRM | ||
| Hubspot | ✔ | ✖ |
| Tenaga Penjualan | ✔ | ✔ |
| CRM Freshworks | ✔ | ✔ |
| Zoho CRM | ✔ | ✔ |
| Alat Survei | ||
| Bentuk tipe | ✔ | ✖ |
| Survei Monyet | ✔ | ✖ |
| Qualtrics | ✔ | ✖ |
| Perangkat Lunak Pemasaran Rujukan | ||
| G2 | ✔ | ✔ |
| Alat Tiket Pelanggan | ||
| Freshdesk | ✔ | ✖ |
| Platform E-commerce | ||
| Shopify* | ✔ | ✖ |
| Lainnya | ||
| Zapier | ✔ | ✔ |
6. Dukungan dan Keamanan
We provide round-the-clock email and 24/7 chat support for our customers and patrons. The onboarding support guides, FAQs, resources, and DIY journey makes it very easy for users and admins to get started and adopt the product. Our engagement experts do a quarterly review to understand how Plum can deliver more value to your company. There is also a dedicated account manager assigned to you who will provide support during your customer journey.
The platform is fully self-serve enabled and it has up-to-date developer APIs and relevant marketplace apps. When it comes to our security policy, we maintain audit logs and are GDPR, ISO 27001 compliant. To know more about our meticulous security policy, please check Plum Security and Compliance.
Kami juga menyimpan catatan audit dan mematuhi GDPR, ISO 27001.
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| Email 24/7, dukungan obrolan | ✔ | ✖ |
| Dukungan Obrolan | ✔ | ✔ |
| Blog, Komunitas, Dukungan Telepon | ✔ | ✖ |
| Dukungan Implementasi dan Orientasi | ✔ | ✖ |
| Dukungan Penjualan | ✔ | ✔ |
| Manajer Akun Khusus | ✔ | ✖ |
| Lokakarya dan Pelatihan | ✔ | ✖ |
| Dukungan Multibahasa di Etalase | ✔ | ✖ |
Kesimpulan
Sebagai solusi pemberian hadiah terpadu untuk semua pemangku kepentingan, Anda dapat mendefinisikan perilaku, menetapkan pemicu untuk berbagai parameter, dan menjalankan mesin aturan untuk mendistribusikan hadiah berdasarkan pencapaian yang telah diselesaikan.
Dari tim pemasar, tim penjualan, hingga tim kesuksesan pelanggan, ada solusi untuk setiap tim yang ingin mendorong perilaku dengan imbalan yang menarik. Lihat solusi kami untuk Insentif Riset Pasar, Pengembangan Penjualan, Kampanye Loyalitas, dan banyak lagi.
When it comes to the Storefront, Plum offers a far bigger and more holistic catalog to redeem rewards. It also enables admins to send rewards via myriad distribution channels.
Plum also is better than Giftbit when it comes to rewarding categories, technical capabilities, analytics, the number of integrations, and 24/7 customer support to ensure that your firm’s RnR program runs smoothly without any hassles.
Have any queries? Check the Plum FAQ section and documentation.
