A brief guide for managers to help them tackle the challenges in managing their remote team during COVID-19
The Covid-19 pandemic has had an effect on the normal day-to-day work routine of employees in all segments, owing to mandatory lock downs.
Managers need to take the lead in helping their employees and teams to sail through this crisis. The role of managers have evolved with recent times, needing for them to have more meaningful and frequent interventions with their team members. With the help of this guide, figure how to overcome the different challenges that managers confront.
“The ultimate measure of a man is not where he stands in moments of comfort, but where he stands at times of challenge and controversy.”
— Martin Luther King Jr.
Below given are a decision making and managerial challenges team managers face during remote work.
Having visibility on the progress of work of the team members has grown to be more challenging during remote work. Getting these updates will require managers to be more consistent in their follow-ups than normal. Below given are a few tips for achieving visibility:
Tip for Empuls users:
Create a dedicated team-based task group and start feeds on individual tasks and projects.
Communication probably is the most important tool that the managers have at their disposal during lockdowns and remote work. The following are a few tips to follow for managers while communicating with team members:
Tip for Empuls users:
Use town-hall and department groups to share important information and making it a repository for important notifications and guidelines
Maintaining team finances is a critical, but yet mostly under-credited work of managers. Now is the time to be further careful with spends and following are a few tips to help manage finances efficiently.
Tip for Empuls users:
Create a cost-cutting ideation open group for crowd-sourced solutions to cutting costs.
Contrary to how impromptu decisions could be taken while everyone was working from the same location through discussions and under normal conditions, lock down needs more preparedness. The following are a few tips for decision making during remote working.
Tip for Empuls users:
Run eNPS and engagement pulse surveys to take internal factors of the organisation into consideration while decision making
Handling work during lockdowns posed by the pandemic requires new considerations. Following are a few tips to plan work during the pandemic:
Tip for Empuls users:
Run a recognition program and milestone based rewards programs to motivate the customer support and service teams who are the forefront of delivering value
The ‘new-normal’ requires further understanding of the impact of the pandemic and how it progresses, The below tips will help managers plan for the new normal:
Tip for Empuls users:
Correct current standard processes in the context of new normal and circulate them through Empul groups for awareness and adoption
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